Leitner Headsets: America's Headset Specialists since '97

    Leitner Headsets and Headsets.com

    In 1997, when our CEO, Mike Faith couldn’t find a good headset to use, he realized there was a market opportunity.

    Over 23 years later, Headsets.com has grown to be one of the largest distributors of office headsets in the country, and in 2016, we started manufacturing headsets – Leitner Headsets.

    As telephone headset specialists, we know we’ve got the very best headsets out there. Coupled with our direct-to-end-user sales, it means you get the absolute best in technology, support, and know-how. And we guarantee it!

    Us vs. The Other Guys

    We couldn’t resist adding a cheeky chart showing how we compare to “them.”
      US The Other Company
    Ownership Private Public
    Motivations Long-term success Short-term stock gains
    Primary Focus Customers & Quality Quarterly earnings
    Leadership Founder Led Hired CEO Led
    Market Focus Narrow and deep Broad with expanding distractions
    Strategy Model Direct to you Multi-layer distribution (finger-pointing when there's a problem)
    Returns Yup, no problem and we pay! Who do I send it back to?
    Warranty 5-years 1- or 2-years
    Shipping Free 2-Day Not clear
    Support US-Based (and it rocks!) Sent overseas to save a buck
    Average Support Time Phone: 6 sec avg answer
    Email: 11 min avg response
    Phone: 3 min avg answer
    Email: 24 hr avg response
    % of Company solely helping end users 50% 3%
    Free Trials Yes! Always 60 days. Not clear
    Love Quotient We love you. There you go, we said it, it was easy ❤ They'd probably find it quite awkward to say that
    CEO Eligibility Single Married, sorry

    Our Mission

    Our mission is simple: Provide the best premium office headsets and support in North America. That's it.

    Our Team

    We have over 30 team members spread across the U.S., with the majority based in either Nashville or San Francisco. We’re a focused, Customer-loving group, boasting an average tenure of 5 years.

    Our Headset Advisors undergo a minimum of 6-10 weeks of training to become experts in all aspects of office headsets. Most importantly, they learn how to lavish Customers with a delicate balance of exceptional service, smarty-pants knowledge, and hilarious dad jokes.

    Giving Back

    Every year, we give all team members two paid days off when they go and do charity and volunteer work. Also, we’ve partnered with Soles4Souls, a Nashville-based charity that collects unwanted shoes and clothes for people in need, both in the U.S. and across the globe. Do you want to help? Just shoot an email to hello@leitnerheadsets.com and we’ll tell you how you can send your own pre-loved items.