In 1997, when our CEO, Mike Faith couldn’t find a good headset to use, he realized there was a market opportunity.
Over 23 years later, Headsets.com has grown to be one of the largest distributors of office headsets in the country, and in 2016, we started manufacturing headsets – Leitner Headsets.
As telephone headset specialists, we know we’ve got the very best headsets out there. Coupled with our direct-to-end-user sales, it means you get the absolute best in technology, support, and know-how. And we guarantee it!
|US||The Other Company|
|Motivations||Long-term success||Short-term stock gains|
|Primary Focus||Customers & Quality||Quarterly earnings|
|Leadership||Founder Led||Hired CEO Led|
|Market Focus||Narrow and deep||Broad with expanding distractions|
|Strategy Model||Direct to you||Multi-layer distribution (finger-pointing when there's a problem)|
|Returns||Yup, no problem and we pay!||Who do I send it back to?|
|Warranty||5-years||1- or 2-years|
|Shipping||Free 2-Day||Not clear|
|Support||US-Based (and it rocks!)||Sent overseas to save a buck|
|Average Support Time||Phone: 6 sec avg answer
Email: 11 min avg response
|Phone: 3 min avg answer
Email: 24 hr avg response
|% of Company solely helping end users||50%||3%|
|Free Trials||Yes! Always 60 days.||Not clear|
|Love Quotient||We love you. There you go, we said it, it was easy ❤||They'd probably find it quite awkward to say that|
|CEO Eligibility||Single||Married, sorry|
Our mission is simple: Provide the best premium office headsets and support in North America. That's it.
We have over 30 team members spread across the U.S., with the majority based in either Nashville or San Francisco. We’re a focused, Customer-loving group, boasting an average tenure of 5 years.
Our Headset Advisors undergo a minimum of 6-10 weeks of training to become experts in all aspects of office headsets. Most importantly, they learn how to lavish Customers with a delicate balance of exceptional service, smarty-pants knowledge, and hilarious dad jokes.
Founder & CEO
Since Forever 🙂
Every year, we give all team members two paid days off when they go and do charity and volunteer work. Also, we’ve partnered with Soles4Souls, a Nashville-based charity that collects unwanted shoes and clothes for people in need, both in the U.S. and across the globe. Do you want to help? Just shoot an email to firstname.lastname@example.org and we’ll tell you how you can send your own pre-loved items.