Leitner Headsets and Headsets.com

In 1997, our CEO Mike Faith couldn't find a good headset that shipped fast with great service. He realized there was a market opportunity. 23 years later, Headsets.com has grown to be the world's largest specialist in office headsets. Quality design and manufacturing, coupled with our direct-to-end-user sales, means you get the absolute best in technology, support, and knowledge.

Our Mission

Our mission is simple:

Providing the best premium office headsets and support in North America.

That's it 🙂

Customer Love

We're best known for delivering world-class service, or, as we call it, “Customer Love.” When you call us you'll get a live, warm body 99% of the time (no phone trees). In the unlikely event we have to call you back, it's within 2 hours. Email responses are always within an hour. Our Advisors aren't paid on commission. Instead, the team is rated on the feedback you give us.

Our Team

Our team members are spread across the U.S., with the majority based in either Nashville or San Francisco. We're a focused, Customer-loving group, with an average tenure of over 5 years. All of our Headset Advisors go through headset bootcamp, 6 to 10 weeks of training to ensure they're experts in all aspects of office headsets and lavishing Customers with exceptional service.

Learning and development are a major focus with all of our Team Members. They have access to a variety of world-class trainers and coaches. Some wacky approaches include voice coaching, hypnotherapy, and holotropic breathing. So yeah, we're a bit unconventional. 🙂

Interested in joining our team? Pop an email to careers@headsets.com and tell us what kind of work you're interested in. Whenever we hire, we go through these responses first and look for any possible matches (please don't send a resume or attachment at this stage)

Some of our longest serving (and best looking) headset specialists!

Mike
Faith
Founder & CEO
Since: Forever

Ann
Brady
Account Manager
Since: 2015

Scott
Kearsley
Technology
Since: 2005

Wendy
Huang
Accounting
Since: 2016

Kamika
Royal
Customer Service
Since: 2016

Rick
Mills
CFO
Since: 2002

Aurelia
Lamas
Customer Service
Since: 2017

Ricky
Harris
Customer Service
Since: 2016

Matt
Burnaford
Customer Service
Since: 2005

Dean
Stutz
Customer Service
Since: 2016

Hayden
Everly
Technology
Since: 2016

Kevin
Pena
Volume Sales
Since: 2006

Peter
Abraham
Account Manager
Since: 2014

Marty
Wetsch
Marketing
Since: 2010

Jon
Stoye
Customer Service
Since: 2015

Shelby
Colraine
Volume Sales
Since: 2013

❮ ❯

Giving Back

All team members have two paid days every year for charity and volunteer work. This year, we've been working with Soles4Souls. This Nashville-based charity collects unwanted shoes and clothes for people who need them in the U.S. and across the globe. Join us. We'll send you a label so you can send your own lightly used items. Just shoot us an email at info@leitnerheadsets.com

Humble Bit

We've made lots of mistakes over the years, and we're still making them today. But we're quick learners and avoid making the same mistake over and over again. We considered listing all of our mistakes here, but thought it might be a bit exhausting to read 🙂. We're always eager to hear your feedback and learn from it. That's why we print our CEO's email on every order.

Us vs "The Other Guys"

	Leitner Headsets	The "Other Company"
Shipping	Free 2-Day	Not clear
Support	US-Based (and it rocks!)	Sent overseas to save a buck
Response Times	Phone: 6 sec avg answer Email: 11 min avg response	Phone: 3 min avg answer Email: 24 hr avg response
Free Trials	Yes! Always 60 days.	Not clear
Warranty	5-years	1- or 2-years
Returns	Absolutely, and they're free!	Who do I send it back to?
Ownership	Private	Public
Motivations	Long-term success	Short-term stock gains
Primary Focus	Customers & Quality	Quarterly earnings
Strategy Model	Direct to you	Multi-layer distribution (finger-pointing when there's a problem)
Leadership	Founder Led	Hired CEO Led
Debt Burden	Debt-free	Indebted to private equity shenanigans
Market Focus	Narrow and deep	Broad with expanding distractions
Love Quotient	We love you. There you go, we said it, it was easy ❤	They'd probably find it quite awkward to say that
Humor Quotient	Frequently funny (as you can tell 🙂)	You really have to ask?
CEO Eligibility	Single	Married, sorry

Monthly $500 Drawing

Wow, thanks for reading this far! If you're not already a Leitner Customer, we hope you become one soon. But even if you don't buy anything from us, we'll still enter you in our monthly drawing for a $500 Amazon gift card. Just email us, and you'll be entered. Add a note to say hi. Our CEO reads each and every one, he can't help himself (he's a bit obsessive, we think!).