Mike
Faith
Founder & CEO
Since: Forever
Ann
Brady
Account Manager
Since: 2015
Scott
Kearsley
Technology
Since: 2005
Wendy
Huang
Accounting
Since: 2016
Some of our longest serving (and best looking) headset specialists!
Leitner Headsets | The "Other Company" | |
Shipping | Free 2-Day | Not clear |
Support | US-Based (and it rocks!) | Sent overseas to save a buck |
Response Times | Phone: 6 sec avg answer Email: 11 min avg response | Phone: 3 min avg answer Email: 24 hr avg response |
Free Trials | Yes! Always 60 days. | Not clear |
Warranty | 5-years | 1- or 2-years |
Returns | Absolutely, and they're free! | Who do I send it back to? |
Ownership | Private | Public |
Motivations | Long-term success | Short-term stock gains |
Primary Focus | Customers & Quality | Quarterly earnings |
Strategy Model | Direct to you | Multi-layer distribution (finger-pointing when there's a problem) |
Leadership | Founder Led | Hired CEO Led |
Debt Burden | Debt-free | Indebted to private equity shenanigans |
Market Focus | Narrow and deep | Broad with expanding distractions |
Love Quotient | We love you. There you go, we said it, it was easy ❤ | They'd probably find it quite awkward to say that |
Humor Quotient | Frequently funny (as you can tell 🙂) | You really have to ask? |
CEO Eligibility | Single | Married, sorry |