OfficeRunner/DW Pro not Charging

    [ALL DW PRO1 DISCONTINUED]

    [OFFICERUNNER DISCONTINUED]

    [DW PRO2 DISCONTINUED]

    OfficeRunner/ DW Pro not charging.

    Things to check for:

    - If you wear it over the ear, make sure the mic (skinny end) is pointing up toward the sky while charging

    - If the you wear it with a headband check to see if the contacts on there look OK. If they do, snap the microphone out of the base and charge it that way instead (again, with the skinny end pointing up)

    - Reflect on how old the battery is. If within 2-3 years do a battery reset. If older we may want to recommend a new battery, but we can try the battery reset anyway

    - Try a battery reset for any charging or low battery life issues you may be having

    Check out the battery reset video! - https://www.youtube.com/watch?v=I6Y2fHRsots

    Click here for battery reset instructions for the OfficeRunner

    Click here for battery reset instructions for the DW Pro1

    Click here for battery reset instructions for the DW Pro2